WHAT WE DO
SOS has evolved over the years - and so has the scope of our offerings. We started out as a back-end service provider and have since grown to become one of the leading companies providing knowledge-based solutions to several small and medium-sized businesses as well as Fortune 500 firms across the globe. Our business outsourcing services are a unique blend of human expertise and cutting-edge technologies, helping you improve your business experience, enhance cost efficiencies and streamline processes.
Client fills in the inquiry form with their requirements and our sales team gets in touch with them via email or telephone to discuss their project in detail. We fulfill the immediate requirements by devising an outsourcing strategy, after analyzing the components of their business that are 'outsourceable'.
We then implement the detailed transition plan. To provide a proof of the concept, our execution team completes a pilot project and hands it over to the client for approval with ballpark estimation, measured on the basis of sample task accomplished.
Pricing & Contracting
After receiving acceptance on the work as well as the costs, we send out proposal to client, facilitate client visits, finalize contracts and define service level agreements (SLAs).
The HR team deploys appropriate resources for the client’s project & arranges a preliminary training for them. After final selection, we begin the assignment. At all times, we ensure that the parameters of turnaround time, efficiency & quality are met.
Project Reporting & Support
A team leader or project supervisor is going to be in touch with the client using e-mail, telephone or instant messenger for day-to-day project tracking and feedback. We make sure that our clients always have control over the complete process of outsourcing.
FLEXIBLE ENGAGEMENT MODELS
Based on the client’s project-specific requirements, we offer 3 major engagement models:
Every Business Is Unique.
Find Out How We Can Help Yours.
- Service and support beyond your expectations
- Get your team to do what is core to your business
- Customized solutions to suit your needs
- Helping you improve efficiency and profitability
- Our team is there to assist you 24x7
- Delivery of projects within the agreed time-frame